Post by Admin on Jan 18, 2021 18:37:09 GMT
Lesson 2: Giving and Receiving Feedback
1. Report on your PDSA on creating a small test of change around delivering constructive and/or positive feedback.
• What was your Plan?
• What did you Do?
• What did you Study and learn from your test?
• What is your next Act?
PDSA Process Reminder
1. Identify an area or a process that you want to improve
2. Identify a small test of change
3. Develop a hypothesis on what you think will happen
4. Develop a way to measure if your hypothesis is correct
5. Do the small test once. (Cycle one)
6. Ask yourself, was your hypothesis correct, did what you thought would happen, happen? How do you know?
7. Is there a way that you can tweak the test to improve the outcome? Or do you want to do the same test with more people? How will you know it accomplished what you hoped it would accomplish?
8. Do the small test with the modifications as indicated above. (Cycle two)
2. A. Read pages 45 – 87
B. Activity #2: Complete Worksheet #1 – Encouragement or Discouragement.
Encouragement or Discouragement 1.pdf (218.34 KB)
C. Consider the following questions, which we will discuss in class on Friday:
• How are you getting feedback on how you are doing, and how are those around you getting feedback from you?
• Are there ways you can enhance how you give and receive feedback? Is yes, explain.
• Think about some of the performers in your department who may not be performing to the standard you expect. What behaviors can you identify that may be contributing to disappointing performance?
• When you are observing others in the workplace, would you say you notice more positive or negative things?
• How, specifically, do you pay attention to the positive?
• When was the last time you recognized someone for his or her actions?
1. Report on your PDSA on creating a small test of change around delivering constructive and/or positive feedback.
• What was your Plan?
• What did you Do?
• What did you Study and learn from your test?
• What is your next Act?
PDSA Process Reminder
1. Identify an area or a process that you want to improve
2. Identify a small test of change
3. Develop a hypothesis on what you think will happen
4. Develop a way to measure if your hypothesis is correct
5. Do the small test once. (Cycle one)
6. Ask yourself, was your hypothesis correct, did what you thought would happen, happen? How do you know?
7. Is there a way that you can tweak the test to improve the outcome? Or do you want to do the same test with more people? How will you know it accomplished what you hoped it would accomplish?
8. Do the small test with the modifications as indicated above. (Cycle two)
2. A. Read pages 45 – 87
B. Activity #2: Complete Worksheet #1 – Encouragement or Discouragement.
Encouragement or Discouragement 1.pdf (218.34 KB)
C. Consider the following questions, which we will discuss in class on Friday:
• How are you getting feedback on how you are doing, and how are those around you getting feedback from you?
• Are there ways you can enhance how you give and receive feedback? Is yes, explain.
• Think about some of the performers in your department who may not be performing to the standard you expect. What behaviors can you identify that may be contributing to disappointing performance?
• When you are observing others in the workplace, would you say you notice more positive or negative things?
• How, specifically, do you pay attention to the positive?
• When was the last time you recognized someone for his or her actions?