Post by Ginny Andrews on Nov 2, 2021 14:35:23 GMT
B. Activity #3: Complete Worksheet #2 – Telling the Story. Please post your reflections on the board.
Telling a Story.pdf (209.07 KB)
Worksheet #2
Telling the Story
Example 1:
Who are the people involved in this venture and what do you know about them?
All we really know is that the marketing staff worked on the project.
What problem were they trying to solve?
They appear to have been working on launching a website.
What actions did these people take to meet the challenge?
Other than the website being launched--we really don’t have any more information about what they did.
What were the results of their actions?
Online sales increase by 10%.
What is Alfredo Salazar’s relation to his employees?
It does not appear that he has any personal connection to his employees.
Example 2:
Who are the people involved in this venture and what do you know about them?
Christine and Frank are the 2 people involved. Christine usually leaves work by 6pm so she can get home to make dinner for her children. Frank never misses his Tuesday night basketball game.
What problem were they trying to solve?
They were working on a new marketing campaign that would increase sales and tie into their new website
What actions did these people take to meet the challenge?
They worked on the project until they were satisfied that it would “knock the socks off” their boss.
How did they accomplish the task?
They were determined to come up with a plan that they were proud of. They worked together, creatively bouncing ideas off each other.
What were the results of their actions?
Their campaign was successful! The company was able to get their new website off the ground a week early and customer awareness went sky high. They received public thanks from their boss—and checks as tokens of appreciation.
What is Alfredo Salazar’s relation to his employees?
It is clear that Mr. Salazar knows his employees. He recognized that Christine has children/family to get home to and he knew about Frank’s interest in basketball. He certainly knew that they are all part of a team and not just “other employees”.
Which presentation do you think works better? Why?
I certainly feel the second presentation is the better way to acknowledge hard work and dedication. In this scenario, humor and knowing personal details about the staff makes it more heartfelt.
C. Please post your responses from last week's "Encouragement or Discouragement" so we can see them!
Activity #2: Encouragement or Discouragement
Scenario #1: Your assistant sent an important memo to your boss that had a number of embarrassing errors. She’s usually very efficient, but sometimes she does too much at one time and she’s made mistakes like this before.
Positive response:
I love how you really always put energy into being efficient and get your memos out in a timely manner. I’d like to set up time this week to talk about ways we can ensure you take time to review your work before sending it out. What works for you?
Scenario #2: You catch some of your team members talking about last night’s football game when they should be working on a very important project that’s due the next day. Everyone’s been working hard on it for a week.
Positive response:
That was quite a game last night, wasn’t it? Did you notice how the players all had their own jobs to do—but also how they played well together? It certainly was a team effort. Much like our team here! Susie—tell me what you are working on that is supporting this project that is due next week. Joe—how about you? What is your area of focus right now?
Scenario #3: An employee, who’s otherwise reliable has missed a deadline for the second time in a month. This happened before when her mother was sick but this time she didn’t give a hint of any problem until it was too late.
Positive response:
Linda-- I know you have been under a lot of pressure lately with family concerns. I worry about you and want to be there to support you. Please let me know if you need some extra help and support with anything in the future. Our entire team is here to help each other so we are all successful!
Telling a Story.pdf (209.07 KB)
Worksheet #2
Telling the Story
Example 1:
Who are the people involved in this venture and what do you know about them?
All we really know is that the marketing staff worked on the project.
What problem were they trying to solve?
They appear to have been working on launching a website.
What actions did these people take to meet the challenge?
Other than the website being launched--we really don’t have any more information about what they did.
What were the results of their actions?
Online sales increase by 10%.
What is Alfredo Salazar’s relation to his employees?
It does not appear that he has any personal connection to his employees.
Example 2:
Who are the people involved in this venture and what do you know about them?
Christine and Frank are the 2 people involved. Christine usually leaves work by 6pm so she can get home to make dinner for her children. Frank never misses his Tuesday night basketball game.
What problem were they trying to solve?
They were working on a new marketing campaign that would increase sales and tie into their new website
What actions did these people take to meet the challenge?
They worked on the project until they were satisfied that it would “knock the socks off” their boss.
How did they accomplish the task?
They were determined to come up with a plan that they were proud of. They worked together, creatively bouncing ideas off each other.
What were the results of their actions?
Their campaign was successful! The company was able to get their new website off the ground a week early and customer awareness went sky high. They received public thanks from their boss—and checks as tokens of appreciation.
What is Alfredo Salazar’s relation to his employees?
It is clear that Mr. Salazar knows his employees. He recognized that Christine has children/family to get home to and he knew about Frank’s interest in basketball. He certainly knew that they are all part of a team and not just “other employees”.
Which presentation do you think works better? Why?
I certainly feel the second presentation is the better way to acknowledge hard work and dedication. In this scenario, humor and knowing personal details about the staff makes it more heartfelt.
C. Please post your responses from last week's "Encouragement or Discouragement" so we can see them!
Activity #2: Encouragement or Discouragement
Scenario #1: Your assistant sent an important memo to your boss that had a number of embarrassing errors. She’s usually very efficient, but sometimes she does too much at one time and she’s made mistakes like this before.
Positive response:
I love how you really always put energy into being efficient and get your memos out in a timely manner. I’d like to set up time this week to talk about ways we can ensure you take time to review your work before sending it out. What works for you?
Scenario #2: You catch some of your team members talking about last night’s football game when they should be working on a very important project that’s due the next day. Everyone’s been working hard on it for a week.
Positive response:
That was quite a game last night, wasn’t it? Did you notice how the players all had their own jobs to do—but also how they played well together? It certainly was a team effort. Much like our team here! Susie—tell me what you are working on that is supporting this project that is due next week. Joe—how about you? What is your area of focus right now?
Scenario #3: An employee, who’s otherwise reliable has missed a deadline for the second time in a month. This happened before when her mother was sick but this time she didn’t give a hint of any problem until it was too late.
Positive response:
Linda-- I know you have been under a lot of pressure lately with family concerns. I worry about you and want to be there to support you. Please let me know if you need some extra help and support with anything in the future. Our entire team is here to help each other so we are all successful!