Post by Stacey Fraser on Oct 26, 2021 17:19:06 GMT
1. Report on your PDSA on creating a small test of change around delivering constructive and/or positive feedback.
• What was your Plan?
My plan was to use smiley faces and “please and thank you” in emails when trying to positively remind someone to complete a task that needs attention - in this case, the need to enter and submit time by a deadline that is well known.
• What did you Do?
At the end of the reminder, I used “Please and thank you 😊” – I sent the email about an hour before the “due time” for my staff that had not completed and those that are my typical late staff.
• What did you Study and learn from your test?
3 of my 4 typically late staff responded positively and met the deadline, one did not. BUT now I know it was not an accurate test, an accurate measurement. I typically send out a reminder the Wednesday before the due date and then don’t send any emails regarding this deadline until after my typical 4 miss the deadline. So, with me sending the email prior to the deadline, I basically ruined my own test, not allowing me to measure what I intended to measure, which was if using the smiley face and phrase had a positive impact or not.
My hypothesis from the beginning was that the smiley face and phrase would provide a positive impact, encouraging my staff to complete the needed task timely, at least in 75% of my late staff. If it had been an accurate test on the first cycle, then yes, my test would have been successful.
• What is your next Act?
So, for second cycle (or revamped new one), instead of sending a reminder the day it is due, I will send the reminder the day before it is due, towards the end of the day, hopefully catching all late people ahead of time and utilizing smiley face and phrase. My measurement for this second cycle will be the same – 75% complete the task by the due date.
• What was your Plan?
My plan was to use smiley faces and “please and thank you” in emails when trying to positively remind someone to complete a task that needs attention - in this case, the need to enter and submit time by a deadline that is well known.
• What did you Do?
At the end of the reminder, I used “Please and thank you 😊” – I sent the email about an hour before the “due time” for my staff that had not completed and those that are my typical late staff.
• What did you Study and learn from your test?
3 of my 4 typically late staff responded positively and met the deadline, one did not. BUT now I know it was not an accurate test, an accurate measurement. I typically send out a reminder the Wednesday before the due date and then don’t send any emails regarding this deadline until after my typical 4 miss the deadline. So, with me sending the email prior to the deadline, I basically ruined my own test, not allowing me to measure what I intended to measure, which was if using the smiley face and phrase had a positive impact or not.
My hypothesis from the beginning was that the smiley face and phrase would provide a positive impact, encouraging my staff to complete the needed task timely, at least in 75% of my late staff. If it had been an accurate test on the first cycle, then yes, my test would have been successful.
• What is your next Act?
So, for second cycle (or revamped new one), instead of sending a reminder the day it is due, I will send the reminder the day before it is due, towards the end of the day, hopefully catching all late people ahead of time and utilizing smiley face and phrase. My measurement for this second cycle will be the same – 75% complete the task by the due date.