Post by Lori Hebert on Sept 29, 2021 15:33:52 GMT
Key Milestones that we expect to achieve, monitor and Track
• Staff development and training
• Participant parenting skill development/improvement
• Re-involvement with child protection, impact of intervention to prevention
Will you change course during start-up or implementation based on what you learn? If so, in what ways?
• I think we must be open to working in ambiguity and ready to pivot as necessary, especially when adding a service that no other provider is offering. Implementing a new service requires constant overview and supervision, we currently perform weekly individual supervision with field staff which will continue as well as a level of shadowing by supervisors and mentors as we add in-home services for parents. Based on the results of this feedback along with performance monitoring we will adjust as necessary to provide excellent and necessary services for families in need.
What will be your process for identifying key milestones?
• The model currently requires monthly reporting identifying number of referrals, conversion from referral to served and timeframes, treatment support, closed investigations, and reunifications.
• Training and development, through supervision and performance monitoring we can keep a close pulse on where gaps in training are and where need is for improving skill sets.
• An added milestone will be parenting skills, assessing a parent’s baseline through Nurturing Parenting assessments, then creating a care coordination plan identifying goals, objectives, and timeframes. The plans are added to Fedcap Cares and updated as the objectives are met, and new goals are added. Supervisors will be able to run reports measuring success and identifying improvement areas.
• The ultimate milestone will be measuring the programs impact through a family’s reinvolvement. This is a long-term milestone to determine, did the intervention prevent re-involvement and did we mitigate further trauma for the child(ren)?
Who will be responsible for tracking success or challenges with achieving these milestones? How often?
• Field staff will be responsible for entering and tracking outcomes, they will bring challenges to their supervisors for support. Fedcap Cares has a feature where staff document Success, Barriers and then Barriers met with intervention. These milestones transfer to a report identifying program performance, staff performance and a family’s performance. This type of reporting also identifies gaps in services, creating amplification opportunities.
• Tracking timeframe is done at the field level after meeting with a Parent or Relative, some meetings are weekly, bi-weekly, or monthly. Reporting is done monthly that includes evaluating these milestones for performance monitoring and development opportunities for staff and for the contract.
Are there any other strategies you will devise to ensure project success?
• This work is hard, families involved with child protection have added stressors that can cause secondary trauma for our direct line workforce who bring their own lived experience directly to the intervention. Weekly CRSW (Certified Recovery Support Worker) and monthly MLADC (Masters Licensed Alcohol Drug Counselor) supervision is a strategy that has worked, and we will continue as we add this new service.
• Surveys- pre and post surveying of families for a qualitative snapshot of service value and learning opportunity to improve where needed.
• Staff development and training
• Participant parenting skill development/improvement
• Re-involvement with child protection, impact of intervention to prevention
Will you change course during start-up or implementation based on what you learn? If so, in what ways?
• I think we must be open to working in ambiguity and ready to pivot as necessary, especially when adding a service that no other provider is offering. Implementing a new service requires constant overview and supervision, we currently perform weekly individual supervision with field staff which will continue as well as a level of shadowing by supervisors and mentors as we add in-home services for parents. Based on the results of this feedback along with performance monitoring we will adjust as necessary to provide excellent and necessary services for families in need.
What will be your process for identifying key milestones?
• The model currently requires monthly reporting identifying number of referrals, conversion from referral to served and timeframes, treatment support, closed investigations, and reunifications.
• Training and development, through supervision and performance monitoring we can keep a close pulse on where gaps in training are and where need is for improving skill sets.
• An added milestone will be parenting skills, assessing a parent’s baseline through Nurturing Parenting assessments, then creating a care coordination plan identifying goals, objectives, and timeframes. The plans are added to Fedcap Cares and updated as the objectives are met, and new goals are added. Supervisors will be able to run reports measuring success and identifying improvement areas.
• The ultimate milestone will be measuring the programs impact through a family’s reinvolvement. This is a long-term milestone to determine, did the intervention prevent re-involvement and did we mitigate further trauma for the child(ren)?
Who will be responsible for tracking success or challenges with achieving these milestones? How often?
• Field staff will be responsible for entering and tracking outcomes, they will bring challenges to their supervisors for support. Fedcap Cares has a feature where staff document Success, Barriers and then Barriers met with intervention. These milestones transfer to a report identifying program performance, staff performance and a family’s performance. This type of reporting also identifies gaps in services, creating amplification opportunities.
• Tracking timeframe is done at the field level after meeting with a Parent or Relative, some meetings are weekly, bi-weekly, or monthly. Reporting is done monthly that includes evaluating these milestones for performance monitoring and development opportunities for staff and for the contract.
Are there any other strategies you will devise to ensure project success?
• This work is hard, families involved with child protection have added stressors that can cause secondary trauma for our direct line workforce who bring their own lived experience directly to the intervention. Weekly CRSW (Certified Recovery Support Worker) and monthly MLADC (Masters Licensed Alcohol Drug Counselor) supervision is a strategy that has worked, and we will continue as we add this new service.
• Surveys- pre and post surveying of families for a qualitative snapshot of service value and learning opportunity to improve where needed.
