Post by mstjuste on Apr 29, 2021 17:17:01 GMT
STAFF:
Craft your message to Staff:
• What is the core message for the first communication?
We Value you and Your Contribution. We’re going through a tough crisis together, but you’re not alone and we will work together through this.
• What are secondary messages for the first communication?
We will share any resources or information we have but please share any tools or assistance you will need for your direct reports and for participants who you will be relaying this communication to
• What is the core message for the second communication?
The core message is that we want staff to take advantage of any resources we have at our disposal but to be in communication about breakdowns and needs they may have to help them communicate/service participants during our crisis.
• What are secondary messages for the second communication?
This isn’t just a one-way communication. We want to hear from everyone what suggestions they have
• What are the talking points for staff to convey if asked questions by program participants?
Due to Crisis Changes may occur but we will keep you up-to-date regarding any changes
We encourage participants to take advantage of resources offered.
Vehicle and Frequency of Communication:
• How frequently would you communicate to staff?
Given the circumstances, weekly so that staff knows what I know and communication is the same across the board. After the first 2-3 weeks, the communication would be bi-weekly and then monthly. If new information is shared, it will be provided via conference call and than followed up via email.
• What vehicles would you use for communication?
I would use e-mail, intranet, webinars, phone conferences.
I would use zoom or video conference for 1st initial communication. I would then follow up with phone conferences, but Zoom would be most practiced. Emails would be sent after each meeting and also weekly so that they’re not lost in translation but consistent and fresh in the minds of staff. I like personal meetings but I know that in the best interest of time and resources that won't always be the case so my secondary vehicle of preference is email. Email however has to be well-crafted, simple, succinct, accurate, consistent and detailed.
Ancillary Communication Tools:
• Are there any additional resources you would include/develop for staff?
I would share information regarding benefits, in-house trainings or opportunities with our partners so that our Staff is taken care of and recognizes that we are taking steps to do that.
PARTICIPANTS/CUSTOMERS:
Craft your message to program participants:
• What is the core message?
Hard times make for hard choices, and as a result will impact our services. We will keep you abreast of any and all changes and how they affect you and our services. Thank you for trusting us to serve you.
• Are there any secondary messages?
Please share any challenges or updates regarding your case so that we can address whatever can be taken care of sooner than later.
One thing I didn't mention above is that it will be important to have flyers up and those directly servicing participants will be asked to have conversations with them update them or outreach them to ensure that the communication is made. Everyone must be in the loop.
Craft your message to Staff:
• What is the core message for the first communication?
We Value you and Your Contribution. We’re going through a tough crisis together, but you’re not alone and we will work together through this.
• What are secondary messages for the first communication?
We will share any resources or information we have but please share any tools or assistance you will need for your direct reports and for participants who you will be relaying this communication to
• What is the core message for the second communication?
The core message is that we want staff to take advantage of any resources we have at our disposal but to be in communication about breakdowns and needs they may have to help them communicate/service participants during our crisis.
• What are secondary messages for the second communication?
This isn’t just a one-way communication. We want to hear from everyone what suggestions they have
• What are the talking points for staff to convey if asked questions by program participants?
Due to Crisis Changes may occur but we will keep you up-to-date regarding any changes
We encourage participants to take advantage of resources offered.
Vehicle and Frequency of Communication:
• How frequently would you communicate to staff?
Given the circumstances, weekly so that staff knows what I know and communication is the same across the board. After the first 2-3 weeks, the communication would be bi-weekly and then monthly. If new information is shared, it will be provided via conference call and than followed up via email.
• What vehicles would you use for communication?
I would use e-mail, intranet, webinars, phone conferences.
I would use zoom or video conference for 1st initial communication. I would then follow up with phone conferences, but Zoom would be most practiced. Emails would be sent after each meeting and also weekly so that they’re not lost in translation but consistent and fresh in the minds of staff. I like personal meetings but I know that in the best interest of time and resources that won't always be the case so my secondary vehicle of preference is email. Email however has to be well-crafted, simple, succinct, accurate, consistent and detailed.
Ancillary Communication Tools:
• Are there any additional resources you would include/develop for staff?
I would share information regarding benefits, in-house trainings or opportunities with our partners so that our Staff is taken care of and recognizes that we are taking steps to do that.
PARTICIPANTS/CUSTOMERS:
Craft your message to program participants:
• What is the core message?
Hard times make for hard choices, and as a result will impact our services. We will keep you abreast of any and all changes and how they affect you and our services. Thank you for trusting us to serve you.
• Are there any secondary messages?
Please share any challenges or updates regarding your case so that we can address whatever can be taken care of sooner than later.
One thing I didn't mention above is that it will be important to have flyers up and those directly servicing participants will be asked to have conversations with them update them or outreach them to ensure that the communication is made. Everyone must be in the loop.