Post by ofrancesconi on Mar 3, 2021 22:01:08 GMT
B: Get personal: I worked with a manager, Greg, who took the time to get to people, both his employees, peers and clients. We would often deliver training sessions together and he took every opportunity to get to understand and know participants eg; in the morning before the session, during breaks. He also took the time to know his team. It made it easy to approach him. He also had a sense/feeling if anything was ever wrong and would check in with you. His communication was genuine. He spent more time listening than talking. He'd adapt his approach depending on whom he was engaging with. He chose his words carefully. He exhibited non-verbal queues.
On the contrary, I had another manager who made many false assumptions and would then accuse people of 'disobeying his orders'. He was aggressive and domineering. It's as if he was constantly angry. His tone was harsh and his language was often inappropriate. He was very self-centered and spent little time with anyone except for one or two of his friends.
Emotional Intelligence: the ability to recognise, understand, use and manage emotions. Your emotions, and those of others. It's key when it comes to communication! It encompasses important factors like non-verbals, tone, and empathy. People high in EI can read the room, understand the impacts of their current emotions and how that will impact how they communicate, and they can assist others in communicating effectively. I believe EI is at the core of our all interactions. For example, some one high in EI will know how to communicate at all levels and know how to appropriately handle things like conflict.
Leader: Oprah. She always seemed in-tune with such a wide range of people. She'd get them to open up about anything. She paraphrased so well and seemed so empathetic! She was engaging and humorous (when appropriate). She chose her words well and was articulate and succinct. And she was always so engaging to watch.
On the contrary, I had another manager who made many false assumptions and would then accuse people of 'disobeying his orders'. He was aggressive and domineering. It's as if he was constantly angry. His tone was harsh and his language was often inappropriate. He was very self-centered and spent little time with anyone except for one or two of his friends.
Emotional Intelligence: the ability to recognise, understand, use and manage emotions. Your emotions, and those of others. It's key when it comes to communication! It encompasses important factors like non-verbals, tone, and empathy. People high in EI can read the room, understand the impacts of their current emotions and how that will impact how they communicate, and they can assist others in communicating effectively. I believe EI is at the core of our all interactions. For example, some one high in EI will know how to communicate at all levels and know how to appropriately handle things like conflict.
Leader: Oprah. She always seemed in-tune with such a wide range of people. She'd get them to open up about anything. She paraphrased so well and seemed so empathetic! She was engaging and humorous (when appropriate). She chose her words well and was articulate and succinct. And she was always so engaging to watch.