Post by ladams on Mar 3, 2021 12:34:40 GMT
C. Pick one of the ten communication secrets shared by Mike Myatt, and on the discussion board, share an example of a leader who used that skill well and then a leader who didn’t use that skill well. What was the impact in both examples?
9. When you speak, know what you're talking about:
I knew of a new manager in the Human Services field and had little to no experience managing people, let alone run a day program. She was hired because upper management thought she was "trainable." After a while, she started to settle into her position and began holding team meetings independently. She would talk about various processes regarding the program participants. It was evident that she had no expertise on the subject and refused to accept any assistance from her team when they attempted to provide the correct information. Her team began to ignore her during team meetings. They feared listening or following her directives would lead to the program being cited or, worst, shut down due to her lack of knowledge of necessary processes and protocols. She never added any value to the meetings, and her tone and approach towards the employee were disrespectful. It came to pass that her team would rely on each other or seek assistance from other managers, directors they felt were more knowledgeable. This caused a divide amongst the supervisory team because the manager felt the other managers were undermining her by providing sought-out feedback. Her staff felt she was way out of her league and couldn't trust her to make sound decisions based on her knowledge. She refused to see that she was the problem until it was too late.
Another manager, who was the complete opposite, spoke with confidence, and you knew she was a subject matter expert when she trained her team on different subjects. Her meetings would run smoothly. It was evident that she prepared herself to present information. Because of this, she had the staff's full attention, and everyone was engaged in the conversation. What was also noticed with this manager is that if she were unsure of something she's being told, she would listen to the other information on the subject and engage the team in an extensive dialog to gain more insight on the topic. The team felt that she valued and respected their knowledge just as much as hers. This made for a more cohesive and trusting team.
E. Post: Emotional Intelligence (EI) as a key factor for effective communication. What is EI, and why is it important? How does it impact communication?
Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Emotional Intelligence is important because understanding your emotions, controlling them, and understanding other peoples' might be the most important asset in working with others. Because of the powerful role emotions play when planning goals and communicating with subordinates, managers must be especially mindful of the negative emotions that could arise in the workplace and negatively reflect on them. It can help one work with difficult people, including resolving complex issues at work or in everyday life.
F. Post: Research leaders who you believe are/were good communicators. Under the discussion board, post the name of one leader you researched who resonated with you and the characteristics that made them good communicators.
Michelle Obama-
Mrs. Obama is a very influential communicator. She has been a strong feminist voice, and she has inspired an entire generation of young women, including my daughter, to be passionate and resilient. Mrs. Obama has been a representative and crucial voice for our country. As a communicator, the former First Lady is eloquent, passionate, and inspiring. These attributes make Mrs. Obama a talented speaker, and as an African American woman, I think it's important to emulate these characteristics. As an eloquent speaker, Mrs. Obama is direct but powerful. She handles delicate situations with grace and dignity. In her2016 speech, she first started her now-famous catchphrase, "When they go low, we go high." She references this phrase when discussing how to handle bullies. I can relate to this. Going low is easy to do when you feel disrespected or bullied by other colleagues or supervisors. My takeaway from Mrs. Obama is that when you take the low road alongside your adversaries, it's about your ego and feeling like you have something to prove by stooping to their level. It's best to maintain focus on the bigger picture and not to fall prey to any negativity. This makes for a more cohesive workplace.
9. When you speak, know what you're talking about:
I knew of a new manager in the Human Services field and had little to no experience managing people, let alone run a day program. She was hired because upper management thought she was "trainable." After a while, she started to settle into her position and began holding team meetings independently. She would talk about various processes regarding the program participants. It was evident that she had no expertise on the subject and refused to accept any assistance from her team when they attempted to provide the correct information. Her team began to ignore her during team meetings. They feared listening or following her directives would lead to the program being cited or, worst, shut down due to her lack of knowledge of necessary processes and protocols. She never added any value to the meetings, and her tone and approach towards the employee were disrespectful. It came to pass that her team would rely on each other or seek assistance from other managers, directors they felt were more knowledgeable. This caused a divide amongst the supervisory team because the manager felt the other managers were undermining her by providing sought-out feedback. Her staff felt she was way out of her league and couldn't trust her to make sound decisions based on her knowledge. She refused to see that she was the problem until it was too late.
Another manager, who was the complete opposite, spoke with confidence, and you knew she was a subject matter expert when she trained her team on different subjects. Her meetings would run smoothly. It was evident that she prepared herself to present information. Because of this, she had the staff's full attention, and everyone was engaged in the conversation. What was also noticed with this manager is that if she were unsure of something she's being told, she would listen to the other information on the subject and engage the team in an extensive dialog to gain more insight on the topic. The team felt that she valued and respected their knowledge just as much as hers. This made for a more cohesive and trusting team.
E. Post: Emotional Intelligence (EI) as a key factor for effective communication. What is EI, and why is it important? How does it impact communication?
Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Emotional Intelligence is important because understanding your emotions, controlling them, and understanding other peoples' might be the most important asset in working with others. Because of the powerful role emotions play when planning goals and communicating with subordinates, managers must be especially mindful of the negative emotions that could arise in the workplace and negatively reflect on them. It can help one work with difficult people, including resolving complex issues at work or in everyday life.
F. Post: Research leaders who you believe are/were good communicators. Under the discussion board, post the name of one leader you researched who resonated with you and the characteristics that made them good communicators.
Michelle Obama-
Mrs. Obama is a very influential communicator. She has been a strong feminist voice, and she has inspired an entire generation of young women, including my daughter, to be passionate and resilient. Mrs. Obama has been a representative and crucial voice for our country. As a communicator, the former First Lady is eloquent, passionate, and inspiring. These attributes make Mrs. Obama a talented speaker, and as an African American woman, I think it's important to emulate these characteristics. As an eloquent speaker, Mrs. Obama is direct but powerful. She handles delicate situations with grace and dignity. In her2016 speech, she first started her now-famous catchphrase, "When they go low, we go high." She references this phrase when discussing how to handle bullies. I can relate to this. Going low is easy to do when you feel disrespected or bullied by other colleagues or supervisors. My takeaway from Mrs. Obama is that when you take the low road alongside your adversaries, it's about your ego and feeling like you have something to prove by stooping to their level. It's best to maintain focus on the bigger picture and not to fall prey to any negativity. This makes for a more cohesive workplace.
