Post by Lorna Beaton on Feb 26, 2021 17:09:38 GMT
C. Pick one of the ten communication secrets shared by Mike Myatt, and on the discussion board, share an example of a leader who used that skill well and then a leader who didn’t use that skill well. What was the impact in both examples?
#3 Making words count. One of my first managers was very clear and specific with her communication. She would pull out the flip chart (this was 2004) every day and highlight the key points she was briefing us on. Team briefings were concise, fast paced, consistent and she held a real command of the room. Everyone left that briefing understanding what was expected of them. No surprise it was a very successful team.
#7Replace ego with empathy. Thankfully this example is from a long time ago when I worked alongside another manager with a temper and elevated ego. Frequent outbursts of anger towards his team left the team with no respect for him. He did have a couple of the team members close to him, but I suspect this was via fear not trust and respect for his leadership and communication. This team never sustained, and the staff turnover was really high.
E. Post: Emotional Intelligence (EI) as a key factor for effective communication. What is EI and why is it important? How does it impact communication?
Emotional intelligence is the capability of managing your own emotions whilst having the ability to control and influence the emotions of others. EI is important because if you lack it people are more likely not to follow your lead, they won’t feel cared for or understood. Your team may think you do not have. With poor EI you can really miss opportunities and ultimately staff can walk. Conversely, with good EI you can improve performance by 40%, lower staff turnover, improve sales and generally have a happier workplace and or life. Using EI communication can give you greater influence your leading not a boss, your empathy shows the team you understand them so they will trust you and give you more. EI communication also ensures you have a platform for honesty and allowing you to coach and mentor effectively and allows you to calmly take the lead when the chips are down ensuring others follow in the same fashion.
#3 Making words count. One of my first managers was very clear and specific with her communication. She would pull out the flip chart (this was 2004) every day and highlight the key points she was briefing us on. Team briefings were concise, fast paced, consistent and she held a real command of the room. Everyone left that briefing understanding what was expected of them. No surprise it was a very successful team.
#7Replace ego with empathy. Thankfully this example is from a long time ago when I worked alongside another manager with a temper and elevated ego. Frequent outbursts of anger towards his team left the team with no respect for him. He did have a couple of the team members close to him, but I suspect this was via fear not trust and respect for his leadership and communication. This team never sustained, and the staff turnover was really high.
E. Post: Emotional Intelligence (EI) as a key factor for effective communication. What is EI and why is it important? How does it impact communication?
Emotional intelligence is the capability of managing your own emotions whilst having the ability to control and influence the emotions of others. EI is important because if you lack it people are more likely not to follow your lead, they won’t feel cared for or understood. Your team may think you do not have. With poor EI you can really miss opportunities and ultimately staff can walk. Conversely, with good EI you can improve performance by 40%, lower staff turnover, improve sales and generally have a happier workplace and or life. Using EI communication can give you greater influence your leading not a boss, your empathy shows the team you understand them so they will trust you and give you more. EI communication also ensures you have a platform for honesty and allowing you to coach and mentor effectively and allows you to calmly take the lead when the chips are down ensuring others follow in the same fashion.